I ordered a new bike. It was scheduled to arrive on Tuesday. On Tuesday night, a mechanic was booked to come to our house to make sure everything was where it should be, and to set the bike up so that it would extract the maximum output from my minimum talents.
I was excited about this.
At Tuesday lunchtime, I contacted the guy who’s sold me the bike. He chased up the delivery. He was told that it wasn’t on the courier’s van. There was a docket in the courier’s office clearly indicating a Tuesday delivery, but it wasn’t in the van.
I waited until the end of the day at work, just in case there had been a mistake. There hadn’t: it definitely wasn’t in the van. We cancelled the mechanic.
Now it’s Wednesday lunchtime and I have heard nothing. Neither has the guy who sold me the bike.
Why is it that the final link in the supply chain, the vital link which actually delivers everybody else’s promises and dreams, is so unaccountable?
The guy who’s spoken to me over the last few weeks and helped me to choose a bike which should be perfect for my needs; the distributor who so carefully ordered, prepared, boxed and handed the bike to the courier; the various organisations involved in carrying messages and money over the wires and airwaves to facilitate the choosing and buying interaction…. all of these worked beautifully.
Then the couriers, who are paid regardless of their ineptitude and indifference, let everyone down. They don’t call us to tell us when it will be delivered. We have to call them, and so far can’t get a concrete indication of where the bike is, let alone when it might be delivered.
I’m still waiting. 🙁
If you’d like a guess at what time the bike will turn up, you can enter a prize sweepstake on my Google+ pages. There is an actual prize and I’ll mail it anywhere in the world if you’re right.