Argos Recovery

Last night.

I took advantage of an evening on my own and did some online shopping.  I found myself at the fabled virtual gates of the Hallowed Halls Of Argos.

Now I have to be careful: the .. ahem.. thing I wanted is a gift.  A gift I won’t be presenting until this weekend.  A gift that could be guessed by a certain someone if he or she were to visit this blog.  Which is unlikely, but nonetheless possible.

So, the (ahem) gift was on offer.  If I clicked on the right part of the page, added a certain item to my basket and reserved both items, I would only need to pay for one.  “Right, ” I said to myself, “That’s my business won.  I’m having that. And that free thing too.”

No problem. You’d think.  I got my reservation number texted to my phone and went to bed happy.

Today.

At lunch I drove to the nearest actual (not virtual) Argos store with my phone in hand, reservation number at the ready.  I walked purposefully up to the little touchscreen booth and punched in my number.  No free thing.  The gift and the thing both popped up on screen…. at full price.  Full price.  Balls.

Slightly irked, but still purposefully, I then walked to the Customer Service desk.  The pleasant assistant punched my reservation number into her terminal, which told her the same as my terminal had – as you’d expect.  She looked at me.  I looked at her.  She told me it “wasn’t coming up”.  She asked me to wait.

I waited.  I sent a text.  I looked at the virtual Hallowed Halls Of Argos on my phone. I waited a little bit more.  I realise this is all me me me, but I was getting a bit frustrated.

Then the pleasant assistant came back. She’d called Shop Support (whoever they are. Lunchtime cover in Milton Keynes HQ no doubt) who explained that the offer was available Last Night, but not Today.  But since I’d ordered it Last Night, I could have it Today. But nobody else can.

Nice one.  Thanks Argos.  I now have my gift for a certain someone, and a free thing too.

So if you ever go to Argos, it’s unlikely to be true but tell ’em Phill sent ya 🙂

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5 comments on “Argos Recovery

  1. Joby

    LOL.

    I had an issue with Argos once and they refused to believe me, so I sat there with my iPhone and punched up the details to prove them wrong.

    They agreed with me in the end.

    The customer “IS” always right!!

    Hope you enjoy your free vibrator.

  2. Phill

    Ha ha quite right. I adopt the “stand in the way until you get what you want” philosophy. I am always right, as you so rightly say.

    And I paid for the vibrator 😉

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